Job Listing Naturipe Farms

Food Safety & Quality Assurance Manager

This position will assure the essential elements of the company’s products are monitored including food quality, food safety, food security, label and packaging design and standards, palletizing and shipping protocols, GAP farm practices and other elements as identified.

Organizational Relationships

· Supervisor: Director of Food Safety and Quality Assurance

· Peers: Latin American Food Safety and Quality Assurance Managers

· Other: Partners’ staff, Company Marketing and Sales Departments, growers, cooler vendors, regulatory personnel

Accountabilities and Responsibilities

Responsible to understand the product requirements for food quality, food safety, food security, crisis management, packaging and label design, palletizing and shipping and GAP requirements for ranches, and to develop written protocols and polices
Responsible for the implementation of a company -wide food safety plan and food safety system to ensure that NF products are world class in food quality. Design and implement an SAP compatible trace back and trace forward system to monitor food quality, food safety, and food recalls.
Responsible to deliver and train the implementation of the product requirements to partners, alliance partner or any grower packing Naturipe Farms brand
Monitor product requirement compliance, report deficiencies and take remedial action at all points in the supply chain
Develop and sustain relationship with alliance growers and other NF growers to assure continuity of the relationship and the supply needed to meet sales needs
Establish and deliver handling standards to coolers providing services to the brand, including requirements for organic certification (collaboration with the Distribution Center Mgr)
Be knowledgeable of food safety, food security and related regulatory requirements, assuring communication to and compliance by partners and growers
Monitor and evaluate customer and consumer complaints and events caused by the safety or quality of the product
Establish and maintain secondary relationships with regulatory agencies and other centers of influence pertaining to Company products to assure an understanding of Company’s commitment to safe wholesome food and compliance with regulations creating a positive environment in the case of an event
Collaborate with NF Food Safety Consultants in the preparation of the Food Safety and Crisis Management plans and serve on the Naturipe Farms Food Safety Committee
Collaborate with partners and sales department to develop brand quality, condition and pack standards for each product
Develop standard monitoring and reporting tools to assure knowledge of compliance and customer and consumer satisfaction.
Monitor and report food quality at all points in the supply chain including warehouses and customer receiving docks to assure customer and consumer satisfaction
Recommend improvement initiatives in related areas and champion implementation.
Develop and manage analytical tools as needed
Evaluate cold chain management opportunities and champion implementation.

Quantitative Data/Job Dimensions

Production and Grower locations – primarily USA and Canada; with collaboration with those responsible for S.A. Operations
Sales - $300 mm total; from alliance growers – estimate $20mm
Grower and partner relationships – 10 to 15
Routine reporting of quality measures and recommendations for improvement to partners/growers
Demonstrated relationships with industry centers of influence and regulatory agencies
Partner satisfaction with contribution to improvement of quality
Participation and involvement on the GBF team bringing innovation and energy to the team
Avoidance of crisis situations resulting from food safety issues

Qualifications and Skills Required

· Bachelor’s degree in Food Science or related field required

· 5+ years experience in Food Safety or Agribusiness preferred

· Fluency in English and Spanish, written and verbal, required

· Proven track record in demonstrating ability to solve problems

· Communication skills with growers, customers and consumers

· Crisis event training preferred

· Must be willing to travel 50% or more

· Position requires proven ability to effectively interface with all levels of management, technical, and administrative staff from CEO to the newest employee.

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Food Safety & Quality Assurance Specialist

Position Purpose

The primary roles are to provide input and recommendations for the selection of quality and food safety improvement projects that will further enhance the Naturipe Brands. This will be done by analyzing data from rejections and other quality and food safety measurements. Other purpose of this position is to gather information related to GAP Audits, Customer request for GAP audits, track Quality Audits score and provide proposals for actions based on the data gathered.

Organizational Relationships

Supervisor: Director of Food Safety and Quality Control

Peers: Other Specialists in The Naturipe Farms Organization

Accountabilities and Responsibilities

Assists Naturipe Farms management and partner teams in selecting quality measures and setting up quality reporting systems to improve the “Brand”.

Will provides input and recommendations for the selection of quality and food safety improvement projects.

Works with the sales teams to establish product quality standards based on customer demands.

Will assists in the purchasing of Quality Assurance and Food Safety services.

Will serve as a representative of the QA/Food Safety team in coordinating and maintenance of Quality and Food Safety systems.

Will assists develop, maintain, and revise updates of all Quality and Food Safety SOPs

Assist in the development of quality related policy objectives.

Other duties as assigned

Quantitative Data/Job Dimensions

Perform special projects on analytical information related to Quality and Food Safety

Coordinate travel for all members of the Food Safety Team and special events.

Coordinates and/or facilitates improvement project teams among growers.

Monitors and reports on quality metrics and progress toward quality goals.

Recommend test and inspection equipment as required to achieve quality goals.

Maintenance of all Certifications for organics labeling.

Qualifications and Skills Required

High School diploma required; Bachelor (or higher) degree in a technical discipline is preferred.

Formal training in quality planning, tools and analysis is preferred

Working knowledge of various agriculture processes is preferred.

Working knowledge of FDA- compliant, process control and quality system management related to agriculture is preferred.

The ability to Speak and write in Spanish is preferred.

An in-depth knowledge of quality principles and technical tools is preferred

Must have good computer skills (Word, Access, Excel, PowerPoint)

Must be able to set and attain goals, initiate action to resolve problems and improve products and processes.

Must be able to provide concise executive summaries of quality issues, summaries changes needed or made to QA processes.

Must have good organizational and project management skills.

Must have good oral and written communication skills with the ability to effectively interface with a variety of people at various technical and management levels.

Must be able to maintain confidentiality of information and work in crisis situation.

Must be able to travel 5-20% of the time

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Replenishment Analyst

Position Purpose

Provides analysis of the Wal-Mart Account, product performance and recommendations for Wal-Mart’s performance enhancement of their berry category, maximizing Wal-Mart sales and partner/grower returns. Creates, manages and analyzes weekly, monthly, quarterly and annual performance reports resulting in actionable recommendations (COE’s).

Organizational Relationships

· Supervisor: (Wal-mart) Account Manager

· Peers: Replenishment Specialist, Business Analyst

· Other: VP Sales, Wal-Mart Category Manager and team

Accountabilities and Responsibilities

· Creates, manages and analyzes all performance reports.

o Store/comp, margin, service level, rejection %, Opportunity buys, pcp’s, velocity forecast and dc/store districts, business plans and quarterly supplier business summaries.

· Employs Retail Link, Diver, Unisun, and other tools related to information and reporting.

· Provides account support as defined by the Wal-Mart Account Manager.

· Updates and manages DC store counts, product items and COMAC information.

· Assists in generating replenishment reports.

· Participates in weekly Wal-Mart and sales department team conference calls as required.

· Creates processes that can increase report efficiency and forecast accuracy, thus increasing Company and Wal-Mart profitability.

· Checks PO’s delivery status, taking action on deficiencies.

· Handles and checks all rejections.

· Inventory management control as defined below:

1) Fill Rate Percentage

2) Purchase Order On-Time Percentage

3) Distribution Center Service Level

4) Distribution Center Days - On Hand

5) Replenishment In Stock % - Store In Stock

· Analyzes and solves problems with any orders.

· Forecasts supply requirements to achieve service level

Quantitative Data/Job Dimensions

· Assists in generating reports as follows:

o Daily Analysis reports

o Daily Activity Sheets

o Force Out Reports

o Special Buy Matrix - as requested

o Provides weekly demand forecasts

o Creates PO’s in Retail link

· Assists in generating for the Business Analyst the following reports:

o Create, manage and analyze weekly, monthly, quarterly and annual performance reports

· Work exclusively with Wal-Mart forecasting & delivering sales of $27,000,000 for 2008 minimum

· Assists in growing the sales in this account by 10% per year for the next three years

· Assists in Replenishment for all distribution centers serviced

Qualifications and Skills Required

Associates Degree required Bachelors degree preferred (Experience of 3 to 5 years accepted in lieu of)
Advanced skills in MS Excel, Powerpoint, Access
Ability to analyze large sums of data and recognize trends
Persuasive in presentation with the ability to sell ideas and concepts
Ability to travel 10 to 15 nights annually
Experience with Retail Link in produce industry preferred, but not required

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Executive Assistant - Operations

Position Purpose

Provides comprehensive administrative support to the Vice President of Operations, Senior Director of Operations, Director of Transportation including and not limited to report generation, SAP management, travel, correspondence, phone reception and special projects. Creates, prepares and edits presentations in PowerPoint and Excel. Prepares, writes and composes letters, spreadsheets and works with database.

Supports the Operations Department in achieving objectives that are aligned with the Company’s Vision and Mission statements, and Strategic Plan.

Organizational Relationships

· Supervisor: Vice President of Operations

· Other: Sales, operations, accounting/finance department, partners and partners’ staff as needed, growers, and customers.

Accountabilities and Responsibilities

· Supports VP of Operations, Senior Director of Operations, Director of Transportation in all administrative areas.

· Assists the VP of Operations, Senior Director of Operations, Director of Transportation in generating reports, preparing documents and memos, and other activities

· Meeting planner for team meetings; schedules and coordinates meetings.

· Handles confidential information and files for executives that would have immediate negative impact on the company operations, performance, or value if shared beyond its intended audience.

· Presents professional, energetic and productive interface with the VP of Operations’ contacts; Senior Director of Operations, Director of Transportation receives and initiates regular outside contacts on behalf of the VP of Operations with partners, customers, and executives and boards of directors of other companies.

· Assist in establishing and monitoring company professional presentation and etiquette to the outside world.

· Notes commitments made by the VP of Operations, Senior Director of Operations, Director of Transportation during meetings and arranges for staff implementation. Ensures that requests for action or information are relayed to the appropriate staff member.

· Initiates correspondence independently for own signature or by appropriate management staff; reviews finished materials for completeness, accuracy, format, and compliance with policies and procedures.

· Anticipates and prepares materials needed by the VP of Operations, Senior Director of Operations, Director of Transportation for conferences, correspondence, appointments, meetings, telephone calls, etc.

· Executes special projects as directed.

· Supports the work of the personnel who report directly to the VP of Operations, as directed by him.

· Communicates as needed with providers of warehouse, logistics and other services.

· Communicates with growers as required.

Quantitative Data/Job Dimensions

· Supports VP of Operations, Senior Director of Operations, Director of Transportation in all areas.

· Builds relationship with outside members.

· Maintains accurate and timely performance reports for Operations activities.

· Does research on reports, data and regulations from government entities and industry groups that can be found on the Internet and other sources, finding information pertinent to the work of the Operations staff.

· Ability to learn about topics related to food safety; logistics; packaging; quality assurance; agricultural practices; Naturipe Farms processes and procedures; and other topics pertinent to the Operations personnel, so as to direct people to personnel inside and outside the company who can be most helpful.

Qualifications and Skills Required

· Bachelor’s Degree required

· 10+ years experience as an Executive Assistant or similar levels supporting Vice Presidents and Presidents of the companies.

· Skilled with Windows, Microsoft Excel, PowerPoint, Word, Outlook and Visio, Microsoft Project and business contact Management software.

· Excellent inter-personal skills and phone etiquette.

· Ability to work in a professional, confident manner.

· Sound prioritization and time management skills.

· Excellent written and verbal communication and presentation skills.

· Ability to manage multiple concurrent tasks in a fast-paced environment.

· Ability to accept responsibility and make competent decisions independently.

· Ability to problem solve independently. Inquisitive.

· Detail oriented, reliable, and extremely organized.

· Ability to possess high level of professional etiquette, protocol, and graciousness. Team player.

· High level of fluency in English and Spanish languages: speaking, reading and writing.

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Food Service Account Manager

Position Purpose

The Account Manager manages an assigned customer base or prospect accounts to provide World Class Service fulfilling customer specific goals and Naturipe Farms Strategic goals.

Organizational Relationships

Supervisor: Director of Food Service Sales

· Peers: Account Managers

· Other: Product Managers, Logistics, Accounting, and Marketing Department

Accountabilities and Responsibilities

· Establishes and maintains Professional sales relationships with assigned customer accounts and prospective new Food Service Accounts.

· Develop and execute a business plan to increase Naturipe Farms overall Food Service business in parallel with Strategic Plan for the Food Service Channel for FY 2008 through FY 2011.

· Conducts sales calls, schedules promotional volumes and prices, monitors sales to identify opportunities in accordance with Strategic Sales Plan.

· Proposes customer visit schedule with meeting purpose and agendas to advance relationship.

· Prepares and proposes annual sales plan/budget by account by product for review and agreement with Director of Food Service Sales. Includes quantity by product, fob price objectives, ad or promotional target periods with volume and price objectives, budget customer visits, special programs or marketing tactics planned to earn loyalty and achieve goals.

· Executes against the Sales Plan and weekly Sales Books.

· Works in conjunction with Marketing to develop programs to increase product penetration and overall consumption in Food Service Channel.

· Presents and effectively executes agreed upon Food Service Contracts in a timely manner.

· Provides no less than quarterly evaluations of customer to the Director of Food Service Sales with recommendations for actions to improve business.

· Submits Promotional pricing and volume requests to Director of Food Service Sales for approval prior to offering customer. Submits both offers and acceptances to the Promotional File Coordinator to assure smooth and effective product flow.

· Needs to be the content expert in his/her market and identify opportunities for growth and recommend tactics to achieve goals and/or prospective new accounts to Director of Food Service Sales.

· Responsible to record price and volume quotations and to make offers only within department established guidelines.

· Accountable for accurate order entry (including quantity, price, product, customer, ship to, delivery instructions and any special instructions) into company system and, if needed, the customer system, and to monitor status of orders up until confirmed received and/or cancelled.

· Must promptly (within six hours) handle rejections by assigned accounts issuing proper notification, department required documentation, and provide customer support to sustain relationship.

· Expected to be aware of the competitive environment and report to manager and team on a real time basis to achieve market leadership.

· Responsible to respond to unexpected supply changes, both long and short, as a team player and to best achieve World Class Customer Service and optimal grower returns.

· Expected to participate in department meetings and conference calls.

· Responsible to cooperate with accounting department to assure prompt collection of assigned account receivables, and ultimately responsible for the collection of all funds.

· Actions and activity fosters World Class Service in customer relationships and market leadership

· Provides backup as needed to other Account Managers/Product Managers during their absence.

Quantitative Data/Job Dimensions

· Achieve higher FOB Average by product compared to company overall average.

o Blackberries

o Blueberries

o Raspberries

o Strawberries

o Organics

· Order count: FY07 - 7,785 annually

· No of assigned accounts: FY07 43

Qualifications and Skills Required

Bachelor Degree in related field with 5 years minimum produce industry.
Ability to act independently and make competent decisions without supervision.
Must have excellent computer skills with knowledge of MS Office, Outlook and SAP helpful
Individual must be detail oriented and an effective communicator to others
Team player striving for the benefit of the team
Available after hours

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National Transportation Manager

Position Purpose

Planning and execution of all transportation-related functions for the USA Region to include imports and exports related to trucking, air and ocean. Secures transportation for the delivery of delivered orders to achieve a 99% service rating, at budgeted margins, and to communicate order status in timely manner to customers and sales team, recommend tactics to improve service and value; and coordinates import ocean shipments.

Organizational Relationships

· Supervisor: Director of Transportation

· Subordinate: Transportation Coordinators

· Peers: Operations, Sales and Accounting staff

· Other: NF partners, truck brokers, freight forwarders, customs brokers, ocean agents

Accountabilities and Responsibilities

· Secures and coordinates transportation (surface, long distance and local, air) from all origin coolers to customers including follow up with truckers to guarantee arrival of product.

· Responsible for all direct reports (transportation coordinators) communication flow along with annual performance reviews in conjunction with the Director of Transportation.

· SAP entries related to Transportation in a timely and efficient manner.

· Assures all transportation daily reports are executed and communicated accordingly.

· Coordinates and assures execution of trucking for all sales orders and transfers for the Western USA region.

· Responsible for the updating and maintenance of truck rate contracts.

· Assures all aspects of the NF Master Freight agreement are adhered to:

o 1. Maintains report card data reporting back to the Director of Transportation.

o 2. With Director of Transportation, assures report card data is communicated to each respective truck vendor as scheduled.

· Schedules appointments via the phone and internet for customer deliveries.

· Works daily with sales to assure maximization of trucks both LTL and FTL.

· Assures rejections and claims related to transportation are handled according to NF policies in a timely manner. Communicates updates to all relative departments.

· Establish and maintain relationships with truck brokers and direct trucking companies utilized by NF.

· Assures NF forwarders SOP’s are adhered to performing quarterly reviews as required.

· Works with Director of Food Safety to assure all transportation-related functions are in line with NF Food Safety Policies.

· Responsible for movement (including all required documents to fulfill the importing country protocol) of export shipments.

· Responsible to secure transportation services at competitive rates and negotiate best value of cost and service level.

· Informs Sales Manager the freight sell rate required to achieve budgeted margins.

· Responsible to help Accounts Payable reconcile freight invoices.

· Responsible for tracking and arranging arrival services for inbound ocean shipments to the USA and Canada including customs brokers, Homeland Security, and FDA relationships; informing product manager loading manifest in detail necessary to maximize sales value, and assuring FDA registration of each facility as required.

· Provides analysis of transportation purchases, vendors and other information to drive improved efficiency and service level.

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· Responsible for pallet exchange system within the Company.

Quantitative Data/Job Dimensions

· Handles average of 260 transactions each week

· 40+ hours weekly, plus

· Available – after hours 24/7

· Transportation purchases – FY06 – Approximately $12 Million

· Arrival ocean freight annual transactions – Import season - 20-30 containers per week. -

Qualifications and Skills Required

Bachelor Degree or higher, preferably in transportation or related field
3-5 years experience in perishable transportation, preferably trucking
Prior air and/or ocean freight experience preferred
Ability and willingness to travel
Prior SAP knowledge preferred
Ability to act independently and make competent decisions without supervision.
Must be computer literate with strong working knowledge of Excel, MS Word, Outlook and Power Point.
Must have excellent time management skills and the ability to prioritize.
Must be able to supervise and delegate effectively.
Ability to accept responsibility and make effective decisions independently.
Individual must be detail oriented and an effective communicator to others.
Ability to supervise and coordinate activities of others.

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Inventory Coordinator

**Positions also available in Dallas, Philadelphia & California and are temporary**

Position Purpose:

Coordinates the receiving and distribution of imported products from the source countries to the designated warehouses for distribution to customers; serve as the focal point for communication between the Distribution Center, Hortifrut DC Coordinators, Naturipe Farms Operations Manager, and Operations Coordinator, so that all information about product movement is as accurate and timely as possible; coordinate the activities involving product inbounds, shipments and management of inventories within SAP. Further, Coordinator will work closely with the QC team to make sure qualitative date is entered into SAP and available for NF Sales team.

Organizational Relationships

· Supervisor: Naturipe Farms Operations Manager

· Peers: Operations Coordinator, HF DC Coordinator, Warehouse Staff, QC team

· Other: VP Operations, Director of Operations, Director of Food Safety, Product Managers, Sales Support staff, Accounting department, IT staff

Accountabilities and Responsibilities

Communicates the receipt and shipments of imported, purchased, or transferred products to destination coolers as directed by Naturipe Farms Operations Manager by making sure data is correctly entered in to SAP and inventories are maintained accurately.

Updates SAP system in real time or as accurately and timely as possible as shipping activity occurs on the assigned areas including product purchases or transfers.

Performs daily product inventory reconciliation with assigned warehouses and updates the SAP system as needed. Works together with HF DC Coordinator to make sure those daily physical matches with what is being reported in SAP. Also works with Warehouse Staff to make sure that information flow and interface are properly aligned.

Tracks and advises Naturipe Farms Operations Manager of status of inbound containers from ocean vessels, inbound trucks and air shipments into the warehouse.

· Establishes and maintains communication protocols between warehouse, inbound import arrivals, order handling, and distribution of products to customers.

· Member of team to establish SOP’s for cooler information exchange and procedures

· Enters information into SAP on delivered sales orders and advises operations and account manager deviations from promise. Performs daily product inventory reconciliation on assigned warehouses and updates company system (SAP) as needed

· Work with company IT department to make sure that warehouse systems are communicating correctly.

Quantitative Data/Job Dimensions

· Responsible for ensuring that the warehouse operator and staff are satisfactorily linked to Naturipe Farms order entry system (SAP), and that physical inventories are reconciled

· Provides support to Food Safety Director and/or Director of Operations and participates in product recalls or withdrawals.

· Coordinates the receipt and distribution via truck, air and/or boat for product to the distribution center on a daily basis.

· Responsible for daily product inventory reconciliation in SAP for warehouse

Qualifications and Skills Required

Bachelor Degree required with 4 years minimum produce industry.
Ability to act independently and make competent decisions without supervision.
Must have excellent time management skills and the ability to prioritize.
Effective and persuasive communicator gaining support without line authority
Skilled in SAP, MS Word, Excel, and Outlook required with advanced computer knowledge and experience
Ability to work in a multi task environment.
Must be detail oriented for accurate reporting.
Bilingual (Spanish) a plus.

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Network Administrator

Position Purpose

Responsible for implementing and managing the infrastructure vision for the organization including the entire network, servers, communications devices and software.

Organizational Relationships

· Supervisor: Director of IT Operations

· Peers: Helpdesk Support Specialist, Programmer/Analyst

· Other: Company team and partners’ IT staff as necessary

Accountabilities and Responsibilities

· Contribute to design of overall infrastructure to meet the growth of the organization. Assist with development of plan for implementing refreshed infrastructure.

· Responsible for developing and maintaining all networking technology for both on-site and remote locations.

· Responsible for maintaining virtual private networks (VPN), firewall systems, Voice Over IP (VoIP) phone systems and corporate Exchange email system.

· Provides network security and firewall technologies administration and support.

· Responsible for installation, monitoring, and servicing all servers within the organization.

· Responsible for the design, installation, monitoring, and servicing of all network infrastructure server applications.

· Responsible for maintaining daily, weekly and monthly backups; and to verify their success.

· Provides level 2 and 3 end-user support to all company’s employees and associates.

· Responsible for maintaining network connectivity to warehouse locations and partner locations.

· Must be available for after-hours support (rotation schedule).

Quantitative Data/Job Dimensions

· Monitor daily backups, and verify their success. Backup technologies include Symantec Backup Exec, autoloader tape drive, EMC Retrospect, and scheduled tasks to automate ZIP archive and FTP off site. Ensure backup management is appropriate for organizational growth.

· Design and implement infrastructure technologies including Active Directory, DNS, DHCP, RADIUS, Client Anti-Virus, E-Mail Anti-Virus, E-Mail Anti-Spam, Client Patch Management, Server Patch Management, Enterprise PKI, IIS, and SQL Server.

· Design, implement and manage an automated client software distribution system.

· Design, implement and manage an automated patch management system.

· Install, develop and maintain WAN/LAN consisting of hundreds network devices, hundreds of workstations and 25 to 50 servers operating in a remote access environment.

· Responsible for designing, installing and maintaining an Exchange 2007 e-mail system consisting of the appropriate number and utilization of servers supporting hundreds of users, terabytes of e-mail, and capable of processing, delivering, and storing gigabytes of e-mail per-day.

· Maintain and support Message One e-mail disaster recovery fail-over solution or other appropriate e-mail disaster recovery solution.

· Design, support, and maintain EMC EmailXtender e-mail archive solution or other appropriate e-mail archive solution.

· Responsible for ensuring successful exchange of data with all company’s Partners.

· Responsible for supporting approximately a dozen different warehouse locations, 24 hours a day, seven days a week.

· Assist and/or lead projects with Partner IT staff.

Qualifications and Skills Required

Bachelor’s degree in Information Systems preferred.
Desirable: Microsoft Certified Systems Engineer, Check Point Certified Systems Engineer, Cisco Certified Network Professional (or reasonable comparable experience)
5+ years hands-on implementation and administration experience in XP/Vista Workstation and 2003/2008 Server required.
Must be willing to travel occasionally to support remote offices.
Windows 2003 and 2008 server administration.
Desirable: Linux Server Administration (Apache, MySQL, PHP, IPTables)
Windows XP/Vista workstation support.
TCP/IP based networking. (Ability to support a variety of VPN and firewall technologies including Check Point, Cisco, Linux Openswan, 3Com, and Linksys)
Firewall (Check Point, Linux IP Tables Preferred)
Backup (Symantec Backup Exec Preferred)
Experience using and supporting the entire MS Office suite.
Experience of 5+ years managing an Active Directory environment in a complex network environment with its associated security
Experience of 5+ years managing a virtual private network (Checkpoint preferred) and CISCO routers.
Experience of 5+ years Microsoft Exchange, Microsoft SQL, Microsoft IIS.

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Service Desk Support Lead

Supervises and coordinates activities of service desk support specialists engaged in assisting users with hardware and software questions and problems, fielding telephone calls and e-mail messages from customers seeking guidance on technical problems, diagnosing nature of problems, and assisting customers through problem solving steps. Provides Level 1, 2 & 3 Desktop support and level 1 & 2 Network support for company’s IT Infrastructure, employees and associates. Provides active directory (AD) administration. Provides SAP level 1 Basis Administrator for SAP ERP application system. Will also act as the backup Network Administrator for network and email servers. Responsible for day to day Blackberry Enterprise Server Support. Controls all of the IT hardware and software Asset Inventory.

Responsible for day to day management of the Service Desk staff including full and part time resources working 7 days a week. Responsible for recruiting, hiring, training staff, evaluating employee performance, and recommending or initiating promotions, transfers, and disciplinary action.

Coordinates problems with appropriate technical, professional, and service personnel, along with users who reported the problem. Activities supervised include, but are not limited to, receiving telephone calls from users having problems using computer software and hardware or inquiring how to use specific software; talking to user to learn procedures followed and source of error; answering questions, applying knowledge of computer software, hardware, and procedures; determining cause of problem; and talking with co-workers to research problem and find solution. Talks to programmers and programmer analysts to explain software errors or to recommend changes to programs.

Calls software and hardware vendors to request service. May test software and hardware to evaluate ease of use and whether product will aid user in performing work. As required, may write software and hardware evaluations and recommendations for management review. Responsible for developing training materials for Service Desk Support to improve ability for first call resolution. Responsible for building knowledge database of problems as encountered and resolved. May train users on software and hardware on-site or in classroom, or recommend outside contractors to provide training. Responsible for hardware and software equipment installation. May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.

Qualifications and Skills Required

Bachelor’s degree in Information Systems preferred or equivalent experience.

· 3+ experience years in technical support.

· A+ / MCP certification preferred.

· Prior supervisory experience required.

· Extensive knowledge with Windows operating systems, protocols and tools.

· Extensive knowledge of Blackberry support issues.

· Excellent Windows 2003 Server and Exchange

· Excellent Networking LAN and WAN knowledge

· Advanced knowledge of Microsoft Office applications and the productivity suite.

· Ability to grasp new technologies at a fast pace.

· Highly focused customer service skills.

· Articulate and efficient.

· Able to work as part of a team and also independently.

· Recommends process improvements to senior team members.

· Interacts with other IS disciplines and displays familiarity with a variety of software, hardware and applications.

· Must have outstanding organizational skills.

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Director of Product Management

Position Purpose

Contributes to company growth by initiating, leading, and executing projects that enhance the value to all commodity stakeholders, both internally (employees, growers, partners) and externally (growers, customers). Works in conjunction with sales, partners, and other departments, to accomplish commodity category production forecast, long term pricing, category education, partner pricing goals, market conditions, etc.

Organizational Relationships

Supervisor: Vice President of Sales
Peers: Director’s of Product Management, Director of Retail Sales, Director of Wholesale, Director of Food Service Sales

· Other: President, VP Marketing, Account Managers, Accounting, IT Dept., Operations, partners’ growers.

Job Listing

Naturipe Arkansas

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Naturipe Florida

Naturipe Massachusetts

Naturipe Michigan